Error message: An error has occurred

This message may appear if something unexpected happens during your use of the site. Here are some things the problem can be caused by:

Unstable internet connection

Some errors may occur if you use the site with a connection slower than 10 Mb/s. This is because downloads may be interrupted if they take too long.

Older browsers

We recommend using the latest version of Chrome, Safari, Edge or Firefox. Older browsers may have problems displaying the page correctly.

Browser cache

If the page has been updated, your browser may display an old version of the page. If this has happened, you may need to clear your browser's cache to get the page working properly. Read more about how you can do this at

How to fix these issuees

In many cases, you can close the error message by pressing the cross and continue as usual. If the page isn't functioning you can try the following actions:

  1. Please reload the page and try again
  2. Make sure you have a stable internet connection
  3. Clear the browser cache as above
  4. Make sure you are using the latest version of your browser
  5. Contact support

We are constantly working to create a better experience for our users. By reporting bugs and inaccuracies on the support page you contribute to a better platform.

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